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Effective date: January 1, 2026
By using the website at greenvillemasonrycontractor.com or by contacting, hiring, or entering into any agreement with Custom Greenville Concrete & Masonry, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, customers, and anyone who interacts with our business.
Custom Greenville Concrete & Masonry provides masonry and concrete contracting services to residential and commercial property owners in the Greenville, SC area and surrounding communities. Services include, but are not limited to, foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, walkway construction, and related masonry work.
All services are subject to a site inspection and written agreement prior to work commencing. We reserve the right to decline any project at our discretion. Service availability may be limited by location, project scope, or scheduling constraints.
We provide free on-site estimates. An estimate is not a binding contract - it is an assessment of expected scope and cost based on conditions observed at the time of inspection. Final pricing is confirmed in a written proposal or contract prior to the start of work.
Prices are subject to change if site conditions differ materially from what was visible during the initial inspection, if additional work is requested by the customer after the estimate is provided, or if unforeseen conditions are discovered during the work (such as hidden structural damage or code compliance requirements). Any changes to scope or price will be communicated to the customer and confirmed in writing before additional work proceeds.
Estimates provided verbally, by phone, or by email without an on-site inspection are for rough budgeting purposes only and are not binding.
Project scheduling is confirmed in writing (via email or a written contract) after a signed agreement and any required deposit are received. Start dates are subject to weather conditions, permit timelines, and material availability. We will notify you promptly of any delays.
You may cancel a scheduled project by notifying us in writing at least 48 hours before the scheduled start date. Cancellations made less than 48 hours before the start date may result in a cancellation fee to cover mobilization and material ordering costs incurred on your behalf. The specific fee, if any, will be stated in your written agreement.
We reserve the right to reschedule or cancel a project due to weather, safety concerns, or other conditions beyond our control. We will make reasonable efforts to reschedule promptly.
Payment terms are outlined in your written project agreement. Standard terms typically include a deposit at signing (amount varies by project size), with the balance due upon completion of work. For larger projects, progress payments may be scheduled at agreed milestones.
Accepted payment methods will be specified in your project agreement. Late payments may be subject to a late fee as specified in the agreement. If payment is not received within the agreed terms, we reserve the right to place a mechanics lien on the property as permitted under South Carolina law.
All prices are in U.S. dollars. Invoices are due upon receipt unless otherwise stated in the written agreement.
When a building permit is required for your project, we will obtain it on your behalf as part of the project scope. Permit fees are the responsibility of the customer and will be included in the project estimate. We will not begin permitted work until the appropriate permit is issued. Required inspections will be scheduled and managed by us; the customer is responsible for making the property accessible for inspections.
You are responsible for providing accurate information about your property and any known conditions that may affect the work. You must ensure that the work area is reasonably accessible on the scheduled start date. Failure to provide access may result in rescheduling fees.
You are responsible for moving personal property, vehicles, and obstacles away from the work area before the crew arrives. Custom Greenville Concrete & Masonry is not responsible for damage to items left in or near the work area unless caused by our negligence.
We warrant our workmanship against defects for a period specified in your written project agreement. This warranty covers defects in installation or craftsmanship under normal conditions and does not cover damage resulting from acts of nature, misuse, alterations made by others, or normal wear and tear.
Material warranties, if any, are provided by the manufacturer of the materials used and are passed through to the customer. We do not extend or modify manufacturer warranties.
Warranty claims must be submitted in writing to contact@greenvillemasonrycontractor.com within the warranty period. We will inspect the claimed defect and, if covered, perform repairs at no additional charge.
To the maximum extent permitted by applicable law, Custom Greenville Concrete & Masonry shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the performance of services, including lost profits, loss of use, or any damages not directly caused by our negligence or willful misconduct.
Our total liability for any claim arising from services provided shall not exceed the total amount paid by you for the specific project giving rise to the claim. This limitation applies to all claims, whether based in contract, tort, warranty, or any other legal theory.
The content on our website is provided for general informational purposes only. It does not constitute professional engineering, structural, or legal advice. We make reasonable efforts to keep website content accurate but do not warrant that all information is complete, current, or error-free. We are not responsible for decisions made based on website content alone - always contact us for a project-specific assessment.
If a dispute arises between you and Custom Greenville Concrete & Masonry regarding services or these terms, we ask that you first contact us directly at contact@greenvillemasonrycontractor.com or (864) 800-8158 to attempt to resolve the matter informally. Most disputes can be resolved through direct communication.
If informal resolution is not possible, disputes shall be submitted to binding arbitration in Greenville, SC under the rules of the American Arbitration Association, unless both parties agree in writing to an alternative process. You waive any right to a jury trial for any dispute covered by this clause.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions. Any legal action not subject to arbitration under Section 11 shall be brought exclusively in the state or federal courts located in Greenville County, South Carolina.
We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect upon posting to this page, with the effective date updated at the top. Your continued use of our website or services after any change constitutes acceptance of the updated terms. We recommend reviewing this page periodically. For questions about any changes, contact us at contact@greenvillemasonrycontractor.com.